Unfortunately we can’t offer refunds or exchanges on wine products due to federal and state alcohol laws.
To be eligible for a return, your item must be defected or damaged and must be claimed through the shipping carrier.
To complete your return, we require a receipt or proof of purchase.
Cancelations before shipment will result in a 25% restocking fee of product cost.
Refunds (if applicable)
Upon receipt of your return, we will refund you within 3 business days. Please allow up to 3 to 5 business days for the refund to process. If this time has passed and your refund has not arrived yet, please contact us at email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will begin processing a refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We love to offer free shipping to our customers when available, but please note if an item is returned to us after multiple delivery attempts and a short hold option for pick up, we do require a fee to recover the loss of shipping.
If you choose to receive a refund instead of a redelivery after an item has been returned by the shipping carrier, the cost of return shipping and packaging will be deducted from your refund, at a deduction of 50% of item cost per item.